Privacy Policy

Effective date: 15 March 2025

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our Australian plastic pallet supply business ("we", "us", or "our"). We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information that you provide to us directly or that is generated through your interactions with our products and services, including:

• Contact details such as name, business name, email address, phone number, and job title;
• Order details, delivery addresses, and payment preferences (note: we do not store credit card information);
• Communications with our sales or support team, including phone calls, emails, and online form submissions;
• Website usage data such as IP address, browser type, device identifiers, pages visited, and referral sources;
• Details necessary to arrange pallet delivery, recycling pickups, or maintenance services.

2. How We Use Personal Information

We use personal information for the following purposes:

• Responding to enquiries, providing quotes, and fulfilling orders for plastic pallets and related services;
• Managing deliveries, collections, warranty claims, and ongoing account management;
• Improving our products, logistics processes, and customer support experience;
• Sending service updates, safety notices, marketing communications, and surveys where permitted;
• Complying with Australian laws, regulations, or industry standards, including record-keeping obligations;
• Detecting, investigating, or preventing fraud, security incidents, or misuse of our services.

3. Legal Basis for Processing

Our legal basis for processing personal information includes:

• Performance of a contract or taking steps prior to entering a contract;
• Compliance with legal obligations specific to our industry and Australian regulatory requirements;
• Legitimate interests, such as improving our operations and maintaining business records;
• Your consent, where required, for marketing communications or optional data collection.

4. Sharing Personal Information

We may share personal information with:

• Logistics partners, freight companies, or warehouse operators involved in delivering or collecting pallets;
• Service providers assisting with IT infrastructure, website hosting, CRM platforms, payment processing, and marketing tools;
• Professional advisors such as insurers, accountants, or legal counsel where reasonably necessary;
• Regulatory authorities or law enforcement if required by law or to protect our legal rights.

Some service providers may be located outside Australia. Where international transfers occur, we take reasonable steps to ensure that the overseas recipient complies with the APPs or comparable privacy protections.

5. Data Security and Retention

We implement administrative, technical, and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law or contractual obligations. When information is no longer needed, we take reasonable steps to de-identify or securely destroy it.

6. Cookies and Analytics

We may use cookies, web beacons, and similar technologies to collect website usage data, monitor performance, and tailor marketing campaigns. You can adjust your browser settings to refuse cookies; however, this may impact site functionality. Our website may also use analytics tools and advertising networks that process de-identified information for reporting and remarketing purposes.

7. Direct Marketing

We may send marketing communications about plastic pallets, recycling programs, promotions, or industry updates. You can opt out at any time by using the unsubscribe link included in our emails or by contacting us directly. Opting out will not affect transactional or service-related communications.

8. Access and Correction

You may request access to personal information that we hold about you or ask for correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable timeframe in accordance with the APPs. Identification may be required to protect your information.

9. Making a Privacy Complaint

If you have concerns about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Officer
adelaidepallets.com
Email: privacy@adelaidepallets.com
Phone: 1300 992 477

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The effective date at the top of this page will indicate the most recent revision. We encourage you to review this policy periodically.